FAQ's
What is your returns policy?
We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.
Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.
What are the shipping options?
We partnered with Australia Post and Australia Post Express for shipping within Australia and FedEx for international shopping.
Our Shipping Policy page provides more detailed information about the terms and conditions that constitute our shipping policy.
What are the international taxes, duties, etc. that I have to pay?
sospedro is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
When will I receive my order?
All orders made before 2:00PM are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
What should I do if I never received my order?
Delivery delays can occasionally occur. If you failed to receive your order, please let us know by email support@sospedro.com or by phone +1 615-682-3765.
A customer service representative will locate your order and inform you of next steps.
What do I do if I receive a defective order?
sospedro is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
How do I make changes to an order I’ve already placed?
Unfortunately, once an order has been processed, there cannot be any changes made to the order. We process every order at the end of every day at 12:00 AM EST. If you want to cancel or change your order, please contact us at support@sospedro.com before 12:00 AM EST.
Where are you located?
sospedro is located at 130 Trail Ridge Way, Hendersonville, TN 37075, USA.
How is the product made? Where do the materials come from?
General Answer:
We only carry products from brands that are completely transparent about their processes. This includes workplace conditions, where materials are sourced, and ensuring sustainable/ethical practices.
How do I make sure I order the right size?
For the best shopping experience, getting your size spot on the first time round makes good sense. To do this, please use the garment measurements on our size charts.
How do I contact your company if my question isn’t answered here?
You are welcome to contact us via email support@sospedro.com or call us on +1 615-682-3765 .
What payment methods do you accept?
We accept all major US credit cards.
How do I track my order?
Once your order is shipped, we send you a confirmation email which—for tracked services—contains the tracking number and a link to the tracking website for the shipping service you selected at checkout.
How do you pack your items to ensure safe transport?
We cling wrap all our products and wrap them in at least three layers of bubble wrap. Rest assured, your orders are being packed to ensure nothing is damaged along the way.
How do I know my payment has been received?
If you pay via credit card , your order confirmation should indicate that payment has been completed.
If you have any questions please contact in,
Customer Service 24/7
✉ Email: support@sospedro.com
☎ Phone: +1 615-682-3765
Address: 130 Trail Ridge Way, Hendersonville, TN 37075, USA